Policies

Shipping

We are pleased to inform you about our USPS shipping process to ensure an optimal purchasing experience. All shipments are dispatched daily in the afternoon, following the full payment confirmation of your order. Furthermore, we take pride in highlighting that our online sales platform is available 24 hours a day, allowing you to place orders at any convenient time for you.

It is important to note that orders placed before 7:00 PM will be processed and prepared for pickup the following day. Additionally, we aim to provide you with a realistic estimate of the delivery time, which typically ranges from three to five business days. However, it is crucial to mention that, due to the high volume of packages in transit, occasional delays in the delivery date may occur.

We appreciate your understanding and trust in our logistic service. We strive to provide you with an exceptional shopping experience, ensuring the punctuality and safety of your shipments. If you have any further questions or require assistance, please do not hesitate to contact our customer service team, who will be happy to assist you with anything you need.

Returns & Refunds

We appreciate your trust in our products and services. To ensure a satisfactory shopping experience, we have developed the following return and refund policy with the aim of protecting both our business and our valuable customers.

Returns and Refunds for Incorrect Shipping Address:

We are not responsible for lost packages due to errors in the shipping address provided by the buyer.
In the event of an incorrect shipping address provided by the buyer, no refund will be issued, nor will store credit be granted.

Order Cancellations:

Once your purchase has been processed, cancellations will not be accepted. We recommend carefully reviewing your order before finalizing the purchase.

Security Measures in Returns:

In special cases, we will implement additional security measures regarding returns to protect the integrity of our business and prevent abuse of the returns system.
We reserve the right to request additional evidence or documentation to support the validity of the return request.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. Photographic evidence of the damage or defect will be required to process your claim.

We are committed to providing exceptional customer service and addressing any issues fairly and promptly. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you.

Term of Serviced

At Septiembre 16, we hold ourselves to the highest standards of quality and customer satisfaction. In the rare event that your package arrives with defects, is damaged, or if you receive the wrong or incomplete items in your order, we are committed to promptly resolving the issue to your satisfaction.

Our Commitment to You:

If your package arrives with defects, is damaged, or if you receive incorrect or incomplete items, please reach out to us immediately. We value your satisfaction and will work swiftly to rectify any errors.
If the mistake is on our part, rest assured that you will not be responsible for the cost of the item or shipping. We take full responsibility for any errors in fulfillment or product quality.

Error Resolution ProcessContact us: Send us a message detailing the issue you encountered with your package. Include any relevant information such as order number, item description, and photographs of the issue if possible.

Assessment: Our dedicated customer service team will promptly review your message and assess the situation to determine the best course of action.
Resolution: Depending on the nature of the error, we will take appropriate steps to resolve the issue efficiently and satisfactorily. This may include issuing a replacement, providing a refund, or taking any other necessary measures to ensure your complete satisfaction.
Cost Coverage: If the error is attributed to us, you can trust that we will cover the cost of the item and any associated shipping expenses. Your satisfaction is our top priority, and we are committed to making things right.

Our Promise: At Septiembre 16, we stand behind the quality of our products and services. We deeply regret any inconvenience caused by errors in fulfillment or product defects, and we appreciate your understanding and patience as we work to resolve the issue.

Get in Touch: If you have encountered any issues with your order or have any questions regarding our error resolution process, please don't hesitate to contact our customer service team. We are here to assist you every step of the way and ensure that your experience with us is nothing short of excellent.

Thank you for choosing Septiembre 16. We look forward to serving you with the utmost care and attention to detail.